Last updated on Jun 26 2026
DNET allows customers to request cancellation of services under the following terms.
New Connection Cancellation
Customers may cancel their broadband request before installation.
* If the connection is not yet installed, cancellation can be processed without additional charges.
* If installation has started, applicable installation charges may apply.
Existing Connection Cancellation
For active broadband connections:
* Customers may request cancellation at any time by contacting customer support.
* The current billing cycle charges will remain payable.
* No refund will be issued for unused service periods.
Equipment Return
If DNET-provided equipment (router, ONU, modem, etc.) is to be returned:
* The customer must return the equipment during the cancellation process.
* Unreturned or damaged equipment may attract charges.
Request Process
To request cancellation:
Email: support@dnett.in
Phone: +91 9842278009
Important Note
DNET reserves the right to review and approve cancellation and refund requests based on service status and applicable terms.