Last updated on Jun 26 2026
At DNET, customer satisfaction and service transparency are our priorities. This Refund Policy explains the conditions under which refunds may be issued.
Eligibility for Refund
1. Before Installation
If a customer requests cancellation before the service installation begins:
* A full refund will be issued.
If installation work has already started:
* Installation charges and applicable processing fees may be deducted.
2. Technical Non-Feasibility
If DNET is unable to provide the requested service due to technical limitations or infrastructure unavailability:
* The full paid amount will be refunded.
3. Duplicate Payments
If multiple payments are made accidentally for the same invoice or service:
* The extra payment amount will be refunded after verification.
4. Security Deposit Refund
For equipment provided under refundable security deposit:
* Refund will be processed only after the equipment is returned in proper working condition.
* Damage or missing accessories may result in deductions.
Non-Refundable Cases
Refunds will not be applicable in the following cases:
* After successful service activation.
* Partial usage of subscribed plans.
* Customer-requested disconnection after activation.
* Plan upgrades or downgrades.
* Service interruptions caused by customer-side equipment or external factors.
Refund Timeline
Approved refunds will be processed within *7 to 15 working days* through the original payment method or via bank transfer.
All Refunds will be done through Dhanam and Co